14 oct
|
Assist Digital España
|
Valencia
14 oct
Assist Digital España
Valencia
We are looking for a Telephone Customer Service Advisor - Connected Services - English Market to work in our Valencia offices.
Job Purpose
Deliver telephone assistance in English to customers using connected vehicle services, ensuring a clear, empathetic, and efficient customer experience. The representative will identify customer needs, perform initial incident diagnostics (first-level support), accurately record each ticket, and handle necessary escalations through to resolution.
Main Responsibilities
- Call Handling: Manage inbound calls and, when required by procedures, make outbound calls to customers in the UK market.
- Assistance & Support: Assist customers with the activation and use of connected services, including
📌 Telephone Customer Service Advisor (Valencia)
🏢 Assist Digital España
📍 Valencia