IT Service Desk Analyst – Parla, Illescas, Spain Responsibilities * Record and resolve Service Desk queries within SLA targets. * Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager. * Set up and install new PC hardware and software, following departmental procedures and standards. * Carry out routine scheduled IT activities, such as server backups. * Perform administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards. Qualifications * High School Diploma or GED required; associate or bachelor’s degrees preferred. * Minimum of 5 years of IT support experience. * Knowledge of PC hardware technology, maintenance and repair of PC hardware. * Knowledge of current Windows OS applications, servers and workstations. * Effective, logical problem‑solving abilities, capable of using initiative to provide solutions to recurring problems. Candidates must be eligible to work in the country where the position is based. #J-18808-Ljbffr

📌 IT Service Desk Analyst (Madrid)
🏢 Hexcel
📍 Madrid