Were seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead This role is a great opportunity to explore multiple eDO business areas as it is a position working crossfunctionality as well as to improve your knowledge of ecommerce tourism consumer and data protection regulations
Why eDreams ODIGEO
Join the worlds leading travel subscription platform
and one of the largest ecommerce businesses in Europe
20 million customers 44 markets 5 brands 52M members in Prime
162 million bookings FY23 More than 50000 bookings per day 100 million daily user searches
1400 employees More than 50 different nationalities 99 permanent contracts 363 average age
Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program




What you will do:
The Roles Key Responsibilities and Tasks
As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the integral company project and its customers As a Regulatory Case Specialist in the Communications team you will be in charge of:
Manage legal customer complaints such as consumer organisation files customer court cases and regulatory consumer cases; Manage data protection consumer rights cases; Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service; Support other VIP tasks such as: VIP and sensitive customer complaints social care channels and customer complaints addressed directly to CSM members; Support VIP Communications projects by collaborating with the team members when required; Measure analyse and report on the results of initiatives Required Qualifications:
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📌 Regulatory Case Specialist (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona