At Gong, you will join a company built on innovative products, ambitious goals, and passionate people
You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other
As a Renewal Manager at Gong, you'll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong
You'll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience
Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn
Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements
Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals
Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services
Manage renewal forecasting and pipeline in Salesforce,
tracking renewal progress, risks, and deal velocity
Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes
Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close
Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices
Build cross-functional relationships across Customer Success, Sales, Finance, and Legal
Assess areas for process automation and operational efficiencies, making data-driven recommendations Benefits
Mental health support resources
Work from home stipend
Retirement savings
Training & development programs
Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approachExceptional communication and negotiation ski
📌 Renewals Manager (Cataluña)
🏢 Gong
📍 Cataluña