If you are seeking a team orientated role that promotes development, progression and outstanding service delivery this may be the position for you.
As a Training Facilitator within a global Service Desk team you will play an important part in a financial, heavily regulated environment. This role designs, schedules, and delivers onboarding, recurring development, and change-driven training while aligning regional trainers to ensure a consistent experience across regions and time zones. The facilitator will partner with Service Desk leadership, Support/Coordination teams, SMEs, and Learning & Development to prioritize training needs, measure effectiveness, and drive continuous improvement.
Job Responsibilities
Own the general Service Desk training calendar, regional schedules, and day-to-day coordination across time zones. Align regional trainers and stakeholders to ensure consistent materials, delivery standards, communications, and coverage. Design and maintain training end-to-end (learning objectives, decks/job aids, exercises),



ensuring alignment with Knowledge Base documentation and validating content with SMEs. Plan and facilitate training sessions as needed (new hire onboarding, ad hoc enablement for releases/product changes, client-driven events, and recurring monthly/quarterly/annual programs). Build and administer pre- and post-assessments; track attendance and analyze results to identify gaps and improve content and delivery. Support onboarding readiness in partnership with regional teams (new joiner communications, confirming equipment readiness, coordinating access request actions), plus training on tools, products, and phone/customer etiquette. Provide clear leadership reporting on attendance, participation, and training outcomes. Required Qualifications, Capabilities and Skills:
Strong training facilitation and presentation skills across varied audiences and regions. Instructional design capability (structuring sessions, creating learning materials, buil

📌 Workplace Solutions (Barcelona)
🏢 JPMorgan Chase
📍 Barcelona