Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europes leading finance workspace with banking at its core augmented by financial tools We are proud to be based on 55000 reviews puts customer satisfaction at the core of what we do as proven by our Net Promoter Score of 75more about our culture
Our journey:Founded in 2017 by and Qonto has grown to 1700 Qontoers serving over customers across 8 European countries We have been profitable since 2023 and we are just getting started
Our beliefs: We hire for skills and potential With 80 nationalities 45 women of which 56 of women in our leadership team diversity isnt a program; Its who we are because the best teams are built on merit
AI at Qonto: AI is deeply embedded in how we work Every Qontoer gets unlimited access to the best AI tools We want people who experiment without waiting for permission push AI beyond the obvious know when to trust it and when to question it





Join Qonto as a Customer Onboarding Manager to help entrepreneurs confidently take the next step in their business journey from company creation to capital increases
Youll make complex processes easier to navigate support customers through important milestones and turn their feedback into meaningful improvements Reporting to Lucas Leguillon youll join a hybrid team of 10 colleagues across Paris and Spain helping us deliver a smooth reliable onboarding experience as we grow
What youll do
Guide customers through key milestones: Support entrepreneurs and investors via email and chat providing clear timely answers about company creation capital deposits and capital increases
Own requests through to resolution: Investigate complex cases keep customers informed and coordinate with notaries accountants and internal teams to move each request forward
Turn customer feedback into improvements: Identify recurring pain points and work with Product Tech Compliance and AML teams to address their root causes
Make everyday operation

📌 Customer Onboarding Manager (Barcelona)
🏢 Qonto
📍 Barcelona