We are looking for a motivated and service-oriented IT Support Analyst to join our team. In this role, you will provide hands-on support to end users across hardware, software, applications, printing, mobile devices, and telephony, helping ensure a smooth and efficient workplace experience.
Key Responsibilities
Provide support for PCs, laptops, phones, printers, smart devices, and digital scanners Troubleshoot and support internal and external applications, including Microsoft products Configure, build, and install hardware and software Maintain desktop patching and antivirus updates Set up meeting rooms, training rooms, and collaboration tools Manage help desk tickets and update systems with relevant documentation Support office moves, hardware refreshes, software rollouts, and desktop migrations Work with vendors and other IT teams to resolve issues Support users across EMEA when required Minimum 3 years of experience in technical support or end-user support roles. Strong knowledge of PC hardware and a genuine interest in technology and end-user support.



Knowledge of Mac OS and Apple iOS is a plus. Microsoft Certified Desktop Support Technician certification is a plus. Native level in Spanish. Advanced level of English, with minimum C1 proficiency. Strong communication skills to interact effectively with users at different technical levels. Proactive, service-oriented, and solution-focused mindset. Ability to prioritise tasks and manage multiple requests simultaneously. Strong collaboration skills and ability to work effectively with IT and other departments. What we offer:
32 days of vacation a year 2 days working from home option + additional adaptable days Working from home allowance Entry time flexibility Private medical insurance Life and accident insurance Meal allowance Pension plan Stock purchase plan Flexible compensation scheme Wellhub Employee assistance program Comprehensive Learning & Development offer -------------------
Our core values —Integrity, Cl

📌 IT Site Support Analyst (Madrid)
🏢 Chubb
📍 Madrid