IT Support Technician - Madrid (Hybrid, 3 days/week onsite)
Job at emagine - Portugal
We are looking for a hands‐on IT Support Technician based in Madrid to provide high‐quality onsite and remote support for end‐user workplace technology. The idóneo candidate is proactive, service‐oriented, and comfortable working in a global IT environment.
Contract model: Preferably B2B
Responsibilities
- Provide hands‐on support for end‐user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals.
- Perform hardware‐related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets.
- Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability.
- Act as the onsite "eyes and hands" for the technical/server room, supporting basic server and networking tasks under remote team guidance.
- Collaborate with general AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards.
- Support ad hoc IT needs, including initial troubleshooting and resolution of first‐level hardware or connectivity issues.
- Handle user

📌 It Support Technician (Madrid)
🏢 emagine - Portugal
📍 Madrid