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Were seeking a passionate experienced Consumer Disputes amp; LitigationsTeam Lead to champion customer satisfaction In this role youll lead a highperforming team managing consumer disputes amp; litigations By also proactively identifying legal and reputational risks youll provide valuable insights to optimise processes across the business ultimately improving the customer experience The Consumer Disputes amp; Litigations Team Lead role reports to the VIP Customer Communications Manager and joins the eDreams ODIGEO Communications team which is in a strong growth environment and will be based in our Barcelona office
Why eDreams ODIGEO
Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe
Millions of customers every year across 44 markets 5 brands 7M members in Prime More than 100 million searches per day Up to 6 billion daily AI predictions(e1)
Over 1600 employees More than 60 different nationalities from all continents 99 permanent contracts 36 average age Were the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program
What you will do:
The Roles Key Responsibilities and Tasks
As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the general company project and its customers As a Consumer Disputes amp; Litigations Team Lead you will be in charge of:
Coach lead and support your team members to deliver highquality resultsoriented and innovative solutions to mitigate legal consumer risks and increase our customer satisfaction; Managing the daytoday prioritisation and workflow; Report on KPIs and performance followup; Suppor
📌 Consumer Disputes (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.