Type: Part-time contract
Location: Supporting users in Barcelona, Spain or Miszewo , Poland or Changzhou or Shanghai - China
Configure, image, install and maintain PCs, desk phones, peripherals, mobile phones and other devices, including upgrades
Provide first-level support for local hardware
Resolve service desk tickets and log user-reported issues, following ITIL incident and problem management
Coach users and explain issues and fixes in plain language
Provision and manage user access
Track assets and licenses assigned to users
Qualification 5+ years across the full range of desktop support, including hardware and software asset management
End-user support in a service desk, following ITIL and help desk best practice
Troubleshooting PC hardware, peripherals and applications
Microsoft 365 / Office 365, Active Directory, and M365 users and groups
Client firewall and antivirus support
Basic network troubleshooting
Experience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Palo Alto Prisma Access
Experience with SolarWinds or similar application
J-18808-Ljbffr

📌 Desktop Support Engineer (Barcelona)
🏢 GyanSys
📍 Barcelona