Responsibilities

Own, drive, and maintain the demand management process for the study portfolio

Coordinate demand review meetings and prepare supporting presentations and reporting

Provide recommendations for inventory optimization and stock management activities

Maintain monthly and weekly planning activities, including the creation and management of Jira tickets and production orders

Support the end-to-end lifecycle management of applications and digital devices

Coordinate operational activities related to device provisioning, deployment, maintenance, and retirement

Support monthly cost reporting activities related to hardware, workforce, logistics, and shipment/return costs

Consolidate data from multiple sources and support study-level cost allocation and chargeback processes

Own and maintain operational workflows within Jira and supporting tools

Develop and maintain spreadsheets, formulas, and macros to improve operational efficiency and scalability

Create, maintain, and improve operational documentation and knowledge base content





Support procurement and purchasing activities related to digital device operations and associated services

Own the end-to-end device return process

Requirements

~ University degree in a technical field

~7–10 years of experience in IT Operations, Application Management, or a related operational role

~ Proven ability to work independently and coordinate execution across multiple stakeholders

~ Advanced expertise in data analysis, reporting, and spreadsheet-based solutions

~ Strong planning, organizational, prioritization, and multitasking skills

~ Excellent attention to detail and commitment to quality

~ Process-oriented mindset with the ability to adapt to changing priorities and environments

~ Experience supporting mobile application deployment and operational lifecycles

~ Demonstrated experience working with senior stakeholders in cross-functional and general organizations

~ Experience providing second- or third

📌 Head of Operations (Cataluña)
🏢 BASE life science
📍 Cataluña