Who We Are: Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Kontoor Brands is a purpose-led organization focused on leveraging its integral platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.
We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers.
In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway's most internationally recognized consumer brands.
Key Responsibilities Customer Service & Service Excellence
Deliver first-class customer service to Spanish wholesale and B2B customers
Contribute to continuous improvement initiatives and the Service Excellence strategy
Support and follow up on order entry to ensure accuracy and completeness
Verify pricing, discounts, and commercial terms according to seasonal deadlines
Support the monthly forecasting process and follow up on shipping targets for the Spanish market
Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support
Participate in local or global projects when required
Experience in customer service, customer operations, or order management role
ERP experience is an advantage
Native Spanish and fluent English (main working language)
French or Italian is a plus
Opportunities to grow and develop within Customer Operations and the wider organization
An exciting phase of growth within a strong international brand
Why Kontoor Brands?
Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs – now a
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