About the Role Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.

HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. What would your day-to-day look likeOwn the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websitesSet the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user'sEngage enterprise partners through discovery, requirement shaping, and launch decisions,



translating partner asks into product choices that keep one product serving many partnersPartner with Partner Solutions on implementation and onboardingDrive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assetsBuild working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideasDefine and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voiceSpecify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation dataStay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmapAn adecuado candidate has8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR,

📌 Product Manager Needed (Cataluña)
🏢 Hopper
📍 Cataluña