Job Description

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
- Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public.
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
- Active participation in the respective vertical squad of the T Cloud Public.
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.




- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
- Ensuring customer satisfaction.
- Participation in the planning and forecasting processes.
- Transferring customer requirements to the T Cloud Public impediment and demand process.
- Supporting the further development of cloud handling support.

Qualifications
- Completed degree in computer science, engineering or comparable training or further education.
- Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
- Top knowledge and experience in the field of AI.
- Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
- Strong knowledge of market-relevant cloud ecosystems and experience with partners
- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
- Knowledge of the offerings of AWS, Microsoft Azure,

📌 Customer Success Manager (Madrid)
🏢 T-Systems Iberia
📍 Madrid