Job Title
Customer Representative (Dutch-speaking) - Hybrid LP02
Job Description
Ready to ditch the ordinary and embrace the extraordinary? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What You Will Do In This Role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Take incoming customer contacts (via telephone, email,
chat other automated alerts) and solve users’ demands
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise
Escalate potential service issues
Guide customers through the claims process
Monitor and report on customer service performance
Keep up to date with all the latest products, processes and policy changes
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix Is a Great Match If You
Are proficient or bilingual in Dutch plus an advanced level English
Have good disposition to work in a customer service environment
Have customer care skills – ability to listen to and understand the customers’ need
Can take ownership of, and progress calls to resolution or to elevate call to resolution
It Will Be a Plus If You Have
Working knowledge of IT Pl