In this exciting career opportunity, you’ll be reporting to the Learner Support Manager, on full-time hours and working from home remotely
As a Learner Support Specialist, you’ll have a direct impact on supporting Learnlight learners to reach their goals with the best satisfaction possible
Collaborating with our Client Success Management (CSM) and Trainer Management (TM) teams
Being the primary point of contact for learners, managing a high volume of enquiries and cases via email, calls, and the Dynamics CRM ticketing system, while providing timely, accurate, empathetic, and solution-focused support from initial contact through to resolution
Supporting learners throughout their learning journey, helping them stay motivated and achieve their goals by guiding them on learning platforms, tools, resources, and program requirements
Managing and documenting learner interactions and feedback, maintaining accurate records in Dynamics CRM, acknowledging learner concerns, identifying potential causes of dissatisfaction, and sharing relevant feedback with internal teams




Resolving and escalating learner issues, handling complex or sensitive situations with tact and diplomacy, escalating high-impact issues to the appropriate internal teams, and ensuring appropriate follow-up through to resolution
Coordinating learner and program-related requests within the Learnlight Platform and collaborating closely with CSM and TM to support successful learner outcomes
Working independently and efficiently to meet operational standards, consistently achieving designated SLAs, productivity targets, and quality standards while contributing to a positive and consistent learner experience
Learnlight is a integral company, and we look for English communication skills for effective collaboration
Benefits Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and p

📌 Learner Support Specialist (Cárcer)
🏢 Learnlight
📍 Cárcer