Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a flexible, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.
About the Role
Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a flexible, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.
Key Responsibilities




Respond promptly and professionally to customer inquiries via email, chat, and phone.
Troubleshoot and resolve customer issues, providing clear and concise solutions.
Maintain accurate records of customer interactions and transactions in the CRM system.
Collaborate with internal teams to escalate and resolve complex customer problems.
Contribute to the development of support documentation and knowledge base articles.
Requirements
Proven experience in a customer support or similar role.
Excellent written and verbal communication skills in Spanish and English.
Strong problem-solving abilities and attention to detail.
Proficiency with CRM software and support ticketing systems.
Ability to work independently and manage time effectively in a remote setting.
Benefits
Competitive salary and performance-based incentives.
Fully remote work arrangement with versátil hours.
Comprehensive health, dental, an

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