Job Description
Senior Business Analyst (SBA) is a role within the Information Technology (IT) Corporate team. The SBA works alongside with the business and functions stakeholders to improve their processes and systems. He/she understands the business and is responsible for assessing needs and resolve Incidents and requests coming from multiple stakeholders. The SBA also assesses the impact across business lines, functions and solutions, is responsible for translating them into documented requirements and can support their prioritization.
The SBA follows agreed standards and applies appropriate techniques to analyse and document applications and business requirements, feed backlog, create epics, user stories, high level and detailed functional designs, define acceptance criteria, review and validate testing plans and oversee UAT. He/she works with the technical teams to ensure the specifications are properly understood and supports the creation of training materials when needed and the development of the knowledge base of application features.
Provide 2nd or 3rd Level Support as required working closely with outsourcer of application support for escalated or urgent issues which require high-level of expertise. Collaborate with Implementation, Solution Architect, Delivery and Outsourcer of Application Support for any initiative that will require Support engagement. Attend internal and external service meetings (when required) to discuss escalated issues and improvement plans. Partner with outsourcer of application support to improve relationships, monitor performance and quality of services. Monitor escalated issues closely and assist outsourcer in resolving them according to applicable escalation procedure. Create and foster strong relationships with business, management, technical partners and external service providers. Perform regular service quality checks on incident tickets and requests by the outsourcer of application and discuss service issues and improvemen
📌 Senior Business Analyst (Madrid)
🏢 SGS
📍 Madrid