Solution Expert – Supplier Intelligence & Procurement (f/m/d) Department: Business Partner Transparency Delivery Employment Type: Permanent - Full Time Location: Madrid Description Department: Delivery – Solution Excellence Employment Type: Permanent Location: Munich or Madrid Workplace type: Hybrid (3 days per week in office) About osapiens osapiens is one of the few real European Saa S stories: 2,500 customers, backed by Black Rock, Goldman Sachs, and Armira, AI-native operating model, and the platform of choice for sustainability, supply-chain transparency, and product compliance across Europe. We are headquartered in Mannheim with primary working hubs in Munich, Madrid, and Mannheim. Why this role exists Our customers do not buy a tool, they buy a working procurement and supplier process. This role owns the question of what “working” means for Supplier Intelligence and Procurement on the osapiens HUB — and makes sure that answer reaches Delivery, Support, Customer Success and customers through content, not through a hundred individual sessions. Internally,



this role is our Subject Matter Expert (SME) for the solution area — the person who owns whether we are technically and regulatorily right. It is deliberately not an onboarding role: Solution Excellence is a new team, and your capacity is protected so that product knowledge is created once, centrally. What you will own Own the subject matter for your solution area. Define the best-practice configuration and the standard approach per use case, and sign off onboarding packages and templates before they reach customers. Turn every relevant release into enablement. A 2–3 minute nugget video, input for the e Learning modules, and a release webinar or office hours — produced and distributed together with our Academy. Enable the teams. Train Delivery, Support and Customer Success in your area, build the certification for it, and assess it. Be the second line. Take subject-matter escalations from onboardings, support

📌 Solution expert – supplier intelligence (Madrid)
🏢 osapiens
📍 Madrid