About the Role
Are you passionate about financial markets, technology, and delivering exceptional client experiences? We're looking for a Client Service Specialist to become a trusted partner to professional clients, including banks, brokers, and financial institutions using our cutting-edge trading and market data solutions.
In this role, you'll combine your knowledge of financial markets with strong technical problem-solving skills to help clients maximise the value of our products.
You'll be the go-to expert for resolving complex issues, improving client outcomes, and contributing to the evolution of innovative fintech solutions.
Responsabilities
Be the first point of contact for clients, delivering fast, professional support across phone, email,



and chat Troubleshoot and resolve trading, market data, and technical issues, often at first contact Own support cases end-to-end, ensuring smooth resolution and clear communication Escalate complex issues with clear, well-documented tickets (JIRA) when needed Keep accurate case records and share knowledge across teams Support client onboarding, training, and product enablement Build strong client relationships by understanding their workflows and needs Collaborate with Product, Dev, Ops, Sales, and

📌 Customer Support Consultant (Madrid)
🏢 Infront
📍 Madrid