We are looking for a Head of Customer Support to lead and scale customer support operations for mobile applications. This hands-on leadership role combines day-to-day operational ownership with close collaboration across Product and Engineering to turn user feedback into meaningful product improvements. Responsibilities
- Lead and develop a customer support team while maintaining high standards for quality, speed, and empathy.
- Manage day-to-day support operations and continuously improve processes, standards, and workflows.
- Identify recurring user issues, complaints, and bugs and translate them into actionable insights.
- Collaborate with Product and Engineering teams to improve the user experience based on customer feedback.
- Implement automation and operational improvements to support a growing volume of customer interactions.
- Prioritize support initiatives based on their impact on users and the business.

Requirements
- Proven experience in Customer Support within a technology product environment, preferably mobile apps or SaaS.
- Strong experience resolving complex or sensitive cases involving GDPR, data privacy, billing, refunds, chargebacks, or

📌 Head Of Customer Support (Cataluña)
🏢 IKIGAI TALENT GROUP
📍 Cataluña