Our team is driven by creativity and collaboration, from seasoned developers and data scientists to dedicated customer success specialists. We offer personalised support and guidance to help our clients achieve their goals and drive measurable outcomes.
Job Overview:
As a Customer Success Manager, youll ensure our clients get maximum value from our Influencer Marketing Software. Youll handle onboarding, provide training, and build strong relationships to support their success.
Responsibilities:
? Onboarding and Training: Lead new clients through onboarding and provide comprehensive training on our software.
? Client Relationship Management: Build and maintain strong client relationships, tailoring solutions to their needs.
? Product Knowledge: Be an expert on our softwares features and updates,



addressing client queries and providing proactive solutions.
? Renewals and Upsells: Monitor/a renewals, engage with clients to ensure retention, and identify up-selling opportunities.
? Customer Advocacy: Maximise client ROI, advocate for their needs, and work with internal teams on product enhancements.
? Issue Resolution: Handle customer escalations and collaborate with the support team to resolve challenges.
? Feedback Collection: Gather client feedback to contribute to product development and improve user experience.

Requisitos Requirements: ? 3+ years of experience in Customer Success/

📌 CSM (Barcelona)
🏢 Lhh
📍 Barcelona