• Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
• Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
• Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
• Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
• Build trusted relationships with clients and key internal stakeholders across the organization.
• Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
• Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
• Balance leadership responsibilities with hands-on