Description
Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time. Our team is growing and we're looking for a Customer Success Manager Junior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.
How you'll make a difference
- B2B Relationship Management: You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders.
- Value Realization: You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest.
- Data-Driven Storytelling: You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client.
- Proactive