Customer Success Manager - French/Spanish

Join to apply for the Customer Success Manager - French/Spanish role at Concentrix We are seeking a highly skilled and proactive Senior Project Manager (PM) or Service Manager (SM) to oversee and support a team of customer support professionals delivering high-quality service to a key client. The idóneo candidate will have strong leadership capabilities, client-facing experience, and a proven track record of managing service delivery in a fast-paced, customer-oriented environment.

Lead day-to-day operations for 15-20 Cloud Solution Architects (CSAs), ensuring capacity planning, resource allocation, service quality, performance, and customer satisfaction.

Assigning, monitoring, and coordinating resource allocation, resource conflicts, day-to-day end-customer facing project deliverables, matching skills to end-customer requirements, and timely escalation to internal and client stakeholders for any situations where the client demands cannot be met.

Act as the main point of contact between the client (delivery managers,

📌 Customer Success Manager (Barcelona)
🏢 Concentrix
📍 Barcelona