We are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth. As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long‐term customer value.

Key Responsibilities

Renewal Ownership & Execution

Own the end‐to‐end renewal lifecycle across assigned accounts

Initiate and lead renewal processes 6–9 months before contract expiration

Develop and execute strategic renewal plans to ensure timely and successful outcomes

Lead commercial negotiations, including pricing, contract terms, and multi‐year agreements

Strategic Renewal Planning

Build tailored renewal strategies based on

📌 Renewals Co-Ordinator (Madrid)
🏢 boardinternationalsa
📍 Madrid