Job Description
As a Customer Experience Specialist, you will communicate with customers through various channels such as phone, email, chat and social media
Detailed Duties and Responsibilities
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
- Communicate with customers through various channels such as phone, email, chat and social media
- Maintain customer satisfaction and retention through impactful customer experience
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Identify and address customer needs to escalate internally to improve and/or develop processes

Targeted Qualifications
- Fluency in Dutch Language, C1/C2 level.
- Fluency in English Language, B2 level or Higher.
- Excellent communication skills with the ability to listen and show empathy
- Autonomous,



able to work independently as well as part of a team
- Customer-focused, always have the customer’s best interest in mind.
- Previous working experience in hospitality or other customer facing roles is a plus
- Flexible and able to work in a fast paced working environment
- Tech savvy and familiar with Google Suite, MS office and CRM tooling
- You thrive for teamwork and fun and are part of the community

Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Versátil, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, List

📌 Customer Experience Specialist (Valencia)
🏢 SpotOn TA
📍 Valencia