Join Liebherr, a integral leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid.
In this role, you will lead the day-to-day IT operations of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will combine hands-on operational expertise with team leadership, acting as the central point of coordination between business users, support teams, and technical stakeholders.
This is an excellent opportunity to take ownership of a business-critical platform in a global environment, while contributing to the continuous improvement and stabilization of a modern CRM and Field Service solution.
The working location for this position will be in Madrid city, where we operate a hybrid model,



requiring at least 40% of the working time spent on-site on a weekly basis.

Creating passion: your responsibilities
Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity. Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support. Act as the main operational interface between business users, support partners, developers, and infrastructure teams. Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up. Monitor and support interfaces and integrations between Dynamics 365, SAP, master data systems, and other connected applications. Support deployment and release activities from an operations perspective, including environment checks and release validations. Maintain and improve operational documentation, procedures, and knowledge base

📌 Team Lead Microsoft Dynamics 365 IT Operations (Madrid)
🏢 Liebherr Group
📍 Madrid