Job Details
Deskside Technician
Job Description Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Job responsibilities Provide face-to-face IT support for users, ensuring timely and effective resolution of issues. Manage support queues using ServiceNow, maintaining efficient ticket handling and prioritization. Demonstrate the ability to multi-task, adhere to processes and procedures, and follow pre-established guidelines. Coordinate with third-party vendors to resolve hardware and software issues as required. Perform hardware installation, relocation, and de-installation tasks. Diagnose and resolve issues related to personal hardware, including PCs, laptops, printers, and scanners. Maintain, analyze, and troubleshoot end-user computing problems, both hardware and software-related.



Test system and application changes and prepare scripts in MS Windows 11 and MS Office 365 environments. Conduct basic Microsoft 365 administration, including Entra ID and Intune management. Install and configure equipment, cables, outlets, and other hardware required for IMAC implementations. Manage Windows 11 software, patches, and updates using Intune and Autopilot. Provide support for AV rooms and conferences, utilizing software such as MS Teams and Zoom. Offer remote and onsite support to users in other locations within the country as needed. Troubleshoot and resolve issues with warehouse equipment, such as label printers and handheld scanners. Handle user onboarding and offboarding processes efficiently. Maintain and manage mobile devices using MDM via Intune. Lead asset refresh campaigns within the country, ensuring smooth execution. Keep CMDB records updated using ServiceNow. Coordinate and

📌 Deskside Technician (Madrid)
🏢 Stefanini
📍 Madrid