One of my client, a category-defining SaaS company entering a new phase of scale.

With a strong product foundation and international footprint, the business is evolving from rapid expansion to a more mature phase focused on delivering exceptional customer experiences at scale . As part of this journey, they are looking to appoint a VP of Customer Experience to redefine and elevate the end-to-end customer journey globally.

This is a pivotal leadership role, designed to ensure that customer experience becomes a true competitive advantage and a core driver of long-term growth.

The Opportunity

You will own and shape the entire customer experience across the lifecycle—from onboarding to long-term engagement—bringing consistency, quality, and strategic intent to every touchpoint.
This role goes beyond traditional Customer Success. It is about designing a seamless, high-impact experience that drives loyalty, advocacy, and sustainable growth .
You will sit at the intersection of customer, product, and operations ,



ensuring that the voice of the customer is embedded into how the company builds, delivers, and evolves its offering.

What You Will Be Solving
- How to deliver a consistent, high-quality customer experience across multiple markets
- How to move from reactive support to proactive, insight-driven engagement
- How to scale personalised experiences without losing efficiency
- How to embed customer feedback into product and company decisions
- How to align teams around a shared vision of customer excellence

Your Impact

You will lead and evolve a integral customer organisation, setting a clear vision for what great customer experience looks like—and ensuring it is delivered consistently.
You will bring structure, clarity, and ambition to how customer-facing teams operate, elevating both performance and mindset.
You will act as the Voice of the Customer at executive level , influencing strategic decisions across product, go-to-market, and operations.
Most importantly

📌 VP of Customer Experience (Barcelona)
🏢 Confidential
📍 Barcelona