Your responsibilities and tasks- Answer phone calls and manage customer requests, distributing calls to the appropriate team if needed.
Receive customer requests via email and manage them.
- Distribute requests from the shared customer service inbox to colleagues in the department.
- Manage quotations: receive requests, create quotations, follow up on acceptance and act on superior instructions.
- Order Management: create sales orders, purchase goods for the central warehouse and follow up on delivery.
- Coordinate order delivery tracking with Supply Chain & Logistics.
- Administrative management of service requests: register requests in the system, assign initial date and technician based on availability and area geographic.
- Invoicing of services: produce proforma and final invoices after verifying documentation and data; track and receipt of orders for billing; issue credit notes in compliance with approval guidelines.
- Manage maintenance contracts: register contract info, control intervention dates, update materials list during term; bill accordingly.




- Manage incidents that arise during each phase of the "order to cash" process until resolution.
- Travel management for technicians and other colleagues.Your profile and qualifications- Studies in Administration & Finance.
- Minimum 1–2 years of experience in a back?office department (Order Manager role).
- Training, knowledge and experience in administration.
- Experience as part of a project?management team is valuable.
- Leadership personality experienced in leading high?performance production organizations.
- Spanish (Native).
- English (Advanced); Portuguese would be an asset.
- High performance and result orientation.
- Convincing personality capable of pushing for results despite resistance.
- Ability to communicate with all levels within the organization.We offer- Attractive compensation package aligned with experience and responsibilities.
- Private health insurance plan.
- Employee Assistance Program.

📌 Pensions Specialist Training Scheme (España)
🏢 Gea Group
📍 España