Title: Tier 2 Systems Engineer About the Role The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers.
You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients' systems are stable, secure, and optimized.
This role is idóneo for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting.
Key Responsibilities Customer Support respond to alerts and remediate issues.
Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management).
Participate in implementation and upgrade projects (migrations, standardization, new deployments).
Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles.
Security
📌 Remote Tier 2 Systems Engineer (España)
🏢 Magna5 Ms
📍 España
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