Customer Service Team Leader (España)

Customer Service Team Leader (España)

14 oct
|
Azul Handling
|
España

14 oct

Azul Handling

España

Explore your next opportunity at a Fortune Integral 500 organization.
We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion.
If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Management of the staff under your supervision.
Coaching and training the team.
Focus on excellence in customer service.
Daily monitoring of key performance indicators (KPIs) and continuous improvement initiatives.
Meetings with service providers (OSPs) when necessary to ensure proper customer service monitoring.
Coordination of project management projects.
Communication with other departments for project execution (BaSE, IE, etc.).
Coordination of center and service audits.
Resource planning, holiday planning, peak hours, aircraft adjustments and execution.
Support with operational functions when necessary.
Competitive salary + health insurance Ongoing training Varied work with opportunities for growth.




Higher Vocational Training or a University Degree (completed or in progress) is essential.
Advanced knowledge of the English language is essential.
Curiosity, eager to learn new areas of the business and develop service knowledge.
Strong leadership qualities and quick decision-making.
Knowledge of MS Office systems: Excel, Outlook - User level.
We are committed to a policy of fair treatment of people, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria.
A Little About Our Business Founded in as a courier company in the United States, UPS has grown into a global company with one of the world's most recognized and admired brands.
We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Customer Service Team Leader (España)
🏢 Azul Handling
📍 España

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