As you contemplate your future you might be asking yourself Whats the next step?
Start your journey with us Were seeking an experiencedCX Business Managerto join our Customer Experience Strategy amp; Insights CSI team in Barcelona Hybrid to drive data insights to support strategic decisions and lead the endtoend CX business cases from ideation and securing leadership approval to fullscale implementation to achieve key objectives in customer retention loyalty and growth establishing CX as a competitive advantage for eDO If youre ready to soar were ready to take you there Why eDreams ODIGEO Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe Millions of customers every year across 44 markets 5 brands over 75 million Prime members since launching in More than 100 million searches per day on our websites more than 6 billion AI daily predictionsOver employees More than 60 different nationalities from all continents 99 permanent contracts Were the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program What you will do:The Roles Key Responsibilities and Tasks As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the general company project and its customers As a CX Senior Business Specialist in the Customer Experience Strategy amp; Insights CSI you will be in charge of: 1 Develop datadriven insights to support decisionmaking with Business Owners EndtoEnd initiative ownership Identify and analyze relevant customer data to drive CX business goals focusing on retention subscription and support; turn data into actionable insights identify opportunities and present insights Define KPIs and Reporting needs to track performance and drive

📌 Cx Business Manager (España)
🏢 Edreams Odigeo
📍 España