Description Delaware Nation Investments/Emerging Technologies (DNI/ET) is seeking a highly qualified and motivated After Hours Help Desk Specialist to join our team supporting the Air Force Sustainment Center (AFSC) at Tinker AFB, Hill AFB, Robins AFB, and Wright-Patterson AFB.
This position supports after-hours operations for the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services.
The specialist will serve as a primary point of contact for authorized production-support callers, coordinate response to production outages that have no workaround, and support planned maintenance activities outside core production windows.
This role requires strong customer-service skills, technical judgment, clear communication, and the ability to coordinate distributed support teams during after-hours operations.
This role provides support from 5PM-7AM in a remote capacity.
Responsibilities: Serve as an after-hours point of contact for authorized callers supporting ATHENA production operations Receive, document,



and triage support calls involving production outages, service interruptions, and planned maintenance activities Gather accurate information about the affected site, system, service, business impact, and actions already taken Provide initial help desk troubleshooting using approved procedures, standard operating procedures, knowledge articles, and escalation paths Support response to production outages involving work stoppage where no workaround is available Coordinate with authorized supervisors of engineers supporting production and with program leadership as required Call back contract personnel and site technicians to coordinate on-site support at Tinker AFB, Robins AFB, or Hill AFB Facilitate communication between remote support personnel, system administrators, network personnel, engineers, and on-site technicians Escalate incidents requiring specialized network, system administration, cybersecurity, or field suppo

📌 Remote Help Desk Specialist (España)
🏢 Delaware Nation Industries
📍 España