Perk is seeking a Senior Director of Customer Care Spend to lead the Spend product's general operations and deliver a 7-star customer experience.
You'll supervise a growing team of in-house and outsourced professionals, design scalable processes, and partner with cross-functional teams to ensure high satisfaction and operational excellence.
You will define vision, strategy, and KPIs, owning regional performance and driving improvements in CSAT, SLA, churn, and productivity.
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📌 Global Spend Customer Care Director (España)
🏢 AmTrav
📍 España