First, a little bit about what I like the most about working at Zurich Technology Delivery Center: the environment here is incredibly collaborative and innovative.
Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.
You are reading about Zurich Insurance Group, a integral leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC).
Established in Barcelona in , the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.
In essence, Zurich TDC is where technology meets the vast reach of a multinational company.
We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure.
Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.
If you are considering a role with us,



know that you will be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.
As Head of DEX Delivery Operations, you will establish, lead and continuously shape DEX Delivery Operations, the operational backbone of Digital Experience.
This global horizontal brings together Service Desk L1, DEX L2, DevOps engineering, Product Operations, Change and Release, and the applied AI capability AI4DEX.
As the Head of DEX Delivery Operation Delivery you will have the opportunity to: Establish and evolve operational best practice across service management, SRE and DevOps, product operations, change and release, and AI for Operations, creating standards that teams actively adopt.
Partner with DEX horizontals and product verticals to align capacity, priorities and standards through influence in a complex matrix organisation.
Own the demand and supply mechanism by consolidating demand, planning capacity and capabilities across virtual PODs, and maintainin

📌 Head Of Dex Delivery Operation Delivery (España)
🏢 Zurich Insurance Group
📍 España