RemoteMadrid, SpainFull timeR-At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.
You/'ll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the RoleIn this role, you will lead the design and implementation of MiniMed/'s collections and dunning processes across all OUS markets.
During the build phase, you will map current-state processes, design the target dunning program, define and configure S/4HANA FSCM requirements, and develop practical collections playbooks to support consistent and effective execution across markets.
Key Responsibilities - Build Phase (From now - September ):+ Map MDT/'s current collections processes end to end, including dunning, escalation, payment plans, and legal referral by market.
+ Design the MiniMed dunning program, including levels, days, tone, templates, and market-specific rules.
+ Define S/4HANA FSCM collections worklist configuration, including prioritization rules, contact logging,



and promise-to-pay tracking.
+ Build collections scripts and email templates by market and language.
+ Define escalation matrix and payment plan approval thresholds.
+ Write, execute, and validate UAT test scripts for collections and dunning.
+ Attend S/4HANA workshops.
+ Support knowledge transfer from the MDT collections team.
+ Support on building up the team, onboarding and Training.
Key Responsibilities - Run Phase (September onwards):+ Review and prioritize the daily collections worklist.
+ Approve payment plans within threshold.
+ Coach and develop collectors.
+ Produce daily and weekly collections performance reports.
+ Handle first-level escalations from collectors.
+ Own collections KPIs, including DSO, CEI, and overdue percentage.
Required Qualifications:+ 5+ years of B2B & B2C collections experience.
+ SAP collections module or FSCM worklist experience.
+ Dunning manageme

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