The Role Veeva is looking for an experienced consultant to lead MedTech Complaints implementations at Veeva's customers globally.
In this role, you will guide the transformation of our customers' Complaints Management processes and technology.
As a member of our Professional Services team, you will be responsible for understanding our customers' needs, translating requirements into solution design, and configuring our cloud-based solution for managing MedTech Complaints across the enterprise.
This position is idóneo for a proven software consultant with deep knowledge in Complaints Management in Medical Device.
The role is a remote, full-time role based in the EU or UK.
Qualified candidates must have current legal authorization to work in the EU or UK.
Veeva Systems does not anticipate providing sponsorship for employment visa status for this position.
What You'll Do Review and analyse existing Customer business process and identify key process steps, gaps,



and requirements that would impact implementation approach Lead QMS Complaints implementation workstreams at our customers for Veeva's MedTech Quality Management solutions Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer Requirements Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor 5+ years of experience in Complaints Management for Medical Device Strong understanding of FDA, EU MDR/IVDR requirements and Reporting Understanding of relationship between Complaint Handling, CAPA, Nonconformance and Risk Management processes Knowledge of ISO * and *, FDA 21CFR Part 803, 820

📌 Senior Consultant (España)
🏢 Veeva Systems
📍 España