Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them.
The Elevate Bet is an internal programme driving that change: seven transformation streams running in parallel, each targeting measurable improvements in contact deflection, resolution rates, and repurchase.This is an individual contributor role based in Madrid (no relocation support).
You'll report to Maguelonne Calas, Director of Operational Transformation, and work closely with teams across Sales, Merchant Operations, Product, Content and Customer Service.Key Requirements2–4 years of project or programme management experience in tech, e-commerce, or high-growth operations.Demonstrated ability to manage cross-functional projects end-to-end with measurable outcomes — not just coordination,



actual delivery.Data-literate: you can interrogate a dataset, spot what's wrong, build a simple business case, and track metrics without a data analyst doing it for you.Fluent English (written and spoken) — the team and stakeholders are general.Familiarity with Customer Experience and Sales contexts.Experience with data visualisation tools (Tableau, Looker, or similar) — what matters is that you can build a clear project dashboard, not which tool you use.Formal PM certifications (PMP, PRINCE2) are not required or prioritised.Operators who've worked where priorities shift fast and delivery is measured in weeks, not quarters.

📌 Customer Experience Project Manager (España)
🏢 3001 ROVI PHARMA INDUSTRIAL SERVICES
📍 España