Volkswagen Group Servicesis a Volkswagen Group company oriented towards working for Group companies worldwide.We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services.
We are currently hiring a IT Service Manager to join our IT Operations Hub for our new projects inValenciaand theIberia Regionwith ourGlobal Partnersat VW Group.As anIT Service Manageryou are responsible for the end-to-end operational governance, service performance and continuous improvement of a Level 2 IT Support service.Govern operationalJIRA boardsand ensure alignment with the relevant IT tool landscape.Align governance activities withOKR and PI Planning cycleswhere applicable.OwnMonthly Operations Reviewsand regular service-performance reporting.Consolidate operational data from support teams, product teams and reporting sources.Provide trend analysis and management-level service insights.Ensure transparency on SLA performance, backlog,



incident trends and service stability.Financials & Contract GovernanceContribute toannual budget planning, includingSP, PR, SLA and KÜEtopics where applicable.Support quarterly invoicing governance and budget controlling.Carve-out contract packages; Track service-cost development and budget consumption.Support commercial discussions related to service scaling and additional scope.Collaborate with Finance, Legal, Procurement and Contract Management.Academic BackgroundUniversity BS Degree in Information Technology, Computer Science, Engineering, Business oriented or related field.ITIL certificationScrum / Agile certificationsSAFE CertificationAWS CertificationProfessional / Methodological SkillsStrong experience inIT Service Managementin complex enterprise environments.Advanced experience withJIRA & Confluence .
Solid understanding of contracts, budgets and financial steering.Strong ownership mindset for service sta

📌 Gerente de Proyectos TIC (España)
🏢 Volkswagen Group Services - Valencia
📍 España