Join to apply for the Help Desk Support Specialist role at TransPerfect We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2+ years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. When applying, please ensure you're submitting your CV in English. Responsibilities include: * Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices) * Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests * Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions,



including remote repair * Adhere to procedures for logging, reporting and monitoring helpdesk requests * Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building Required Skills: * Must be fluent in the English language * The idóneo candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people * Highly self-motivated and with reasoning skills * Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO) * Knowledge of Mac OS X is desirable * Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. * Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc. * Knowledge of Antivirus and Spyware removal techniques * Ability to quickly diagnose and fix problems * Ability to articulate and maintain atten

📌 Help Desk Support Specialist (Madrid)
🏢 Transperfect
📍 Madrid