The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘ high-touch ’ service that saves clients time and drives down their total cost of travel. KEY RESPONSIBILITIES : SERVICE * Provide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mile * Effectively manage your workload to meet all deadlines asrequired, internally or client driven * Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise * Work directly with the client’s General Travel Manager,



for guidance on policy matters that require escalation * Pre-trip approval knowledge will be an advantage * Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end‑to‑end solution for all clients * Advise proactively on relevant Passport and Visa requirements and procedures for all destinations * Always apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI compliance * Recommend andprocureancillary products asrequiredi.e., car rental, ferry, etc. Good knowledge of high-speed intercontinental rail optionsrequired SAVINGS, PRODUCT KNOWLEDGE & OPTIMISED VALUE * Deliver cost effective solutions across all aspects of travel * Proactivelyidentifyand implement opportunity to add value to each booking through specialist supplier relationships * Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience * Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creativefaresand published fares * Qualify opportunity for a

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