French-Speaking Customer Success Manager | London or Madrid | Hybrid We're partnering with a fast-growing SaaS business to hire a French-speaking Customer Success Manager to manage a portfolio of strategic enterprise customers across the French-speaking market. This is a commercially focused Customer Success role, idóneo for someone who enjoys building senior stakeholder relationships, driving renewals, identifying expansion opportunities and delivering measurable customer value. What you'll be doing:



* Managing a portfolio of high-value enterprise accounts * Owning customer renewals and revenue retention * Driving upsell and expansion opportunities * Building relationships with senior decision-makers and executive stakeholders * Leading strategic customer conversations focused on value and outcomes * Collaborating with technical teams to support customer adoption and success What we're looking for: * Business fluent French and English * 3+ years' Customer Success experience within a SaaS environment * Experience managing enterprise or strategic accounts * Strong commercial acumen with a track record of renewals and growth * Confident engaging with senior stakeholders and decision-makers * Experience with value-based customer success methodologies is highly desirable

📌 Customer Success Manager (Madrid)
🏢 Trust In SODA
📍 Madrid