As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Job Responsibilities * Provide excellent customer service via email and phone at 1st and 2nd level response * Escalate unresolved issues to 2nd and 3rd line support teams * Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc) * Provide ad-hoc training and education to users as well as contribute to Knowledge base articles * Maintaining contact with customers throughout the ticket life cycle * Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities. Required Qualifications, Capabilities and Skills: * Fluent in Czech, Swedish or any other European language * Excellent Customer Service skills in telephone and email etiquette * Strong problem solving skills. * Client focus,



interpersonal skills and ability to network. * Proactivity and Continuous Improvement mindset. * Maintains highest level of technical skill in field of expertise. * This position requires a high degree of discretion and judgement. * Passion for learning new things every day and a continuous improvement mindset Preferred Qualifications, Capabilities and Skills: * University degree in Economics, Finance or equivalent work experience desired. * Experience in Customer Service role, preferably in the Financial Services or Software industry. * Experience with Contact Center solutions J.P. Morgan is a integral leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, lo

📌 Workplace Solutions (Cataluña)
🏢 Aumni
📍 Cataluña