WorkNomads is on the hunt for a Genesys Cloud Engineer to join our team
Who We Are:
We are building a community where integral talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.
- Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams.
- Diversity celebrated — 40+ nationalities, 4 continents, one team.
- Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible.

Your mission at WorkNomads:

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- Design, develop, configure and maintain Genesys Cloud CX solutions for production contact center environments.
- Take technical ownership of Genesys Cloud solutions from requirements and architecture through implementation, testing, deployment and ongoing support.
- Design and implement IVR, inbound and outbound call flows using Genesys Architect, with a focus on scalable, maintainable and reusable solutions.




- Design and implement AI-powered IVR and virtual agent solutions , enabling customers to interact with conversational AI through voice and other channels.
- Design and implement automated and AI-powered outbound campaigns , including predictive/progressive dialing, automated customer outreach, campaign segmentation, call strategies and intelligent follow-up workflows.
- Work with omnichannel campaign capabilities , including voice, email, SMS and other supported digital communication channels.
- Architect and configure ACD, routing, queues, skills, users, permissions and contact center workflows according to business and technical requirements.
- Investigate and resolve complex production issues, providing L2/L3 support where required and taking ownership through to resolution and follow-up.
- Troubleshoot Genesys Cloud, SIP, RTP, VoIP, DNS and networking issues, working with infrastructure, network and application engineering teams

📌 Genesys Cloud Developer (España)
🏢 WorkNomads
📍 España