Danish-speaking role in Barcelona, Spain. €20,000 per year (gross). Relocation support included.
At a glance
- Location: Barcelona, Spain
- Work model: On-site
- Languages: Danish
- Salary: €20,000 per year (gross)
- Start: ASAP
- Relocation: supported — details below

About the role
The Customer Service Team Leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance. The role focuses on team management, KPI and SLA monitoring, performance improvement, escalations and collaboration with Quality and senior operational stakeholders. The position also supports training, reporting and continuous improvement initiatives.
What you'll do
- The Customer Service Team Leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance. The role focuses on team management, KPI and SLA monitoring, performance improvement,



escalations and collaboration with Quality and senior operational stakeholders. The position also supports training, reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team Leadership + Customer Service Operations + KPI/SLA Management + Performance Improvement + Consumer Experience

What we're looking for
- Native or near-native level of Danish
- Previous experience managing customer service teams
- Fluent Chinese and English, spoken and written
- Experience with customer service processes and best practices
- Ability to analyse KPIs and performance data
- our client or CRM experience
- Strong communication and feedback skills

Salary
€20,000 per year (gross)
One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly when you weigh up the package.
Benefits
- Up to 200€ in bonus

Relocation support
- Relocation

📌 Danish-Speaking Team Leader (Barcelona)
🏢 CloserHire
📍 Barcelona