Who we are
BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.
At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.
Your Mission
As Customer Experience Manager you´ll be responsible for overseeing and enhancing the entire customer journey within an automotive dealership or service center. This role focuses on delivering exceptional service experiences across all customer touchpoints, from sales inquiries to post-purchase service and support. The Automotive CX Manager works to ensure that customers receive consistent, high-quality experiences, leading to increased satisfaction, loyalty, and retention. This position requires an in-depth understanding of the automotive industry, customer behavior, and operational processes.
What You’ll Be Doing




- Customer Experience Strategy Development
- Develop and implement a comprehensive customer experience strategy that aligns with the company’s values, goals, and customer expectations.
- Ensure the customer journey across sales, service, parts, and repair operations is seamless and exceeds customer expectations.
- Lead initiatives to improve the customer experience both online (e.g., website, digital communication) and offline (e.g., dealership visits, service appointments).
- Customer Journey Mapping
- Analyze and map the customer journey across various stages: from vehicle purchase to service and maintenance.
- Identify key customer touchpoints and work to enhance those experiences, whether it’s in the showroom, during test drives, or through after-sales services.
- Work with cross-functional teams (sales, service, parts, and finance) to ensure smooth integration and alignment of customer experience initi

📌 Customer Experience Manager (Madrid)
🏢 BYD EUROPE
📍 Madrid