What You Will Do
Monitor Service Level Agreements (SLAs) performance across applications and IT services, prepare service reports, and support regular service reviews. Coordinate IT control, audit, and compliance activities, including evidence collection, remediation tracking, and follow-up actions. Work with risk owners and application owners to identify, assess, and document operational and technology risks. Maintain governance documentation, service metrics, and management reporting to support transparent decision-making. Collaborate with technical teams and stakeholders to improve operational resilience, control effectiveness, and service quality. What You Bring
A minimum of 3 years of experience in IT service management, IT audit, IT controls, or governance roles, ideally in a regulated environment. Good understanding of Service Level Agreements (SLA) governance, service reporting, operational risk, and compliance processes. Ability to coordinate evidence collection, follow-up actions, and remediation activities with different stakeholders.



Structured, analytical, and detail-oriented working style, with strong communication and collaboration skills. Professional proficiency in English and Spanish are required. If you have any questions, check out our or call Sara Perez de la Cuesta at . For this vacancy we only accept direct applications in English. Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Versátil Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.

📌 IT Service, Governance Risk (Madrid)
🏢 Six
📍 Madrid