Please note that the position is based in our office in Sofia, Bulgaria, and we will help you relocate .
TELUS Digital Bulgaria is looking for passionate Player Support Specialists.

Why you’ll love it here:
- Work in the amazing TELUS Tower - right in the heart of Sofia
- Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
- Vibrant chill & gaming zones to recharge and have fun
- Join our Spanish community and be part of an incredible, friendly team
- 50+ benefits and services to choose from
- Additional health insurance
- Employee Рeferral Program: Refer your friends and get an additional bonus
- Excellent career development opportunities

We offer:
- Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Plane Ticket from your location to Sofia
- Taxi transportation directly from the airport to your accommodation
- Fully paid training
- Attractive salary

What you will do in this role:




- Help out our players with any issues they might have via tickets and chat
- Provide the best player experience with a case by case player oriented approach
- Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
- Work with a passionate team of gamers to give our support experience a player to player feel

In this role, you will have rotating shifts across 24/7 operations

You have:
- Fluency in Spanish and a good command of English
- Player empathy and understanding a player’s perspective when tackling their issue is required
- Understanding of Player Support
- Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
- Desire to help the players as best as possible and to contribute to the team’s success

It sounds like the perfect job for you? APPLY NOW

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📌 Player Support Associate | Relocation to Sofia, Bulgaria (España)
🏢 TELUS Digital
📍 España